Customer Service

Shipping Charges

Payment Methods

UPS Ground - $10.00

UPS Second Day - $15.00

UPS Overnight - $30.00

Note: For UPS Overnight charges involving Saturday delivery, cost to be determined. Please call our store.

UPS Ground charges waived on net purchases greater than $500 and UPS Second Day and Overnight charges waived on purchases greater than $1000.

Discover, Mastercard, Visa, American Express

All packages are sent UPS Ground unless otherwise specified

Billing

Your credit card will be charged when the order is processed and when the merchandise is ready for shipment.

Returns and Exchanges

Items that are unworn, unwashed or unaltered may be returned within 14 days after the invoice date for a merchandise exchange or store credit. Items for which the original hang tag is not attached cannot be returned. A refund will not be issued with an exchange recepit.

Refunds are based on the current selling price. A merchandise exchange or store credit will be issued for all returns without a sales receipt.

For Easy Returns and for the fastest service, call 443.404.5855 anytime to request a Pink Coconut Quick Exchange. We will need to charge you for the new item, but we will shop it the next day - and for US exchanges we will waive the regular shipping charge. Once we receive your return, we will credit you for the cost of the original item.

All sale items are final and cannot be returned for exchange, store credit, or a refund.

Returns can be brought back personally to any of the store locations or sent back by mail. If returning by mail the folling must be adhered to:

All returns should be sent to:

The Pink Coconut

Att: Returns Department

250 Town Square Drive

Lusby, Maryland 20657

1. The original invoice should be enclosed.

2. The return invoice should be completed in full with your desired

intentions marked appropriately.

3. All returns sent by mail need to be prepaid. No packages sent COD will be accepted.

4. We would request on the event that the package gets lost that all packages are insured. The Pink Coconut is not responsible for lost packages.

5. A refund will not be issued with an exchange recepit.